Introduction

Century eCredit Management (eCM) is a web based customer credit management application that provides a window into Century’s Accounts Receivable. eCM is used to automate the debt collection process by providing your collection personal easy to use way of selecting delinquent debtors, reviewing the transactions and entering notes. eCM is fully linked and online so your collectors won’t be embarrassed by out-of-date information. Because eCM is completely web based you can outsource your collections processing to anyone with an Internet connection.

Century’s eCM can be also be used as a general contact history manager. This is because users can add and enquire on notes of various user determined categories. So sales, accounts and service can all share the history of clients at all the touch points allowing them to attain better service levels.

eCM is a standard component of Century so there is no need to buy extra software or consulting.

What does it do?

Century Software's eCredit Management provides the user with a debtor selection window where they can filter those debtors they wish to process. Selection can be a combination of date, amounts, overdue days, territory, industry or grouping. A listing of all clients who satisfy the selection is displayed.

User can drill down on detail, sort, select or add notes by user defined categories. Users can review any part of a client transaction history and may even update key customer details that may have changed.

By making eCM available to the other parts of your organisation your personal in various divisions can keep contact notes with your client. This can be utilised to enable more understanding of your various customer relationships.

eCM is powered by eFlow - Century web architected content and workflow management engine.